THEY SENT ME ALL EXPIRED ITEMS AND WHEN I CONTACTED THEM THEY SAID THOSE WERE MANUFACTURER DATES. And its been known that some of those local stores can be quite a price. If you are not familiar with the product. you may request a return within the return period. Tip: Your orders are protected by the Google Guarantee. Shipping Please email our customer service team at help@yamibuy.com to request an RMA (Return Merchandise Authorization) number. It has over 30,000 5-star reviews. My order was $150 and I was prepared to pay the custom fees as yamibuy states that customers are responsible for any custom fees. Learn more, Your suggestions help us improve together, Please contact to Our CS email is help@yamibuy.com our phone number is 800-407-9710. If it is not delivered after 30 days after purchase, please track its status and contact customer service. All returns must have an RMA number. Shipping to Canada with a sourcing agent takes about 10 days, Shipping to the UK with a sourcing agent takes about 9 days. Please contact our customer service team to request an RMA (Return Merchandize Authorization) number. It's not likely my shipment is going to go out on time over this, either. Business Profile Yamibuy.com Ecommerce Multi Location Business Find locations Contact Information 140 S State College Blvd Ste 300 Brea, CA 92821 Visit Website Email this Business (800). Yamibuy Return Policy. I had a seamless experience-ordered on a Wednesday, items shipped out the next, and arrived 5 days later. All returns must have an RMA number. Please make sure fresh produce, processed food, and perishable products are properly stored in freezer/refrigerator to ensure the freshness of your product. Please ensure you are available to receive the package on the first delivery attempt. Not only did they forget one item, but everything they delivered is EXPIRED. You can use the service to buy from Cosme for instance. When specifying shipping address, be sure to check that the zip code, city, and state are correct. If you refuse to pay customs and returns the item. (Eligible products only). You do not have to return the item back to us. Pictures on our site are for reference only, actual items may appear differently. Ramen noodles from Yamibuy, and luckily they actually had it! 2023 TheKoreanGuide.com | As an Amazon Associate, I earn from qualifying purchases. Reasons such as: Unable to use the product due to allergic reaction. This address receives tons of packages from Amazon. I thought to give everyone a heads up in case anyone here was planning to order from yamibuy internationally. Written proof from a certified physician is required if you believe there is quality issue with the product that caused it. Please be sure to double check the expiration date or shelf life of the product. 1. Copyright 2009 - 2023 NextGen Shopping, LLC. it can be return within 30 days of receipt of shipment. Terrible system and customer service!!! Be aware guys just take screenshots of all your purchases! Our template provides a Return & Refund Policy outline that you can easily fill in with your own custom text where desired. Thats the average shipping time for other stores. Cancel Order Yes, Yamibuy ships to the US. FedEx delivered it to the wrong address. If there is anything wrong with the product, please contact Yamibuy Customer Service within 7 days of receipt of shipment. Please email our customer service team at help@yamibuy.com to request an RMA, number. Once its status shows as return to sender. He loves to write about his experiences and share them with others. If you are returning for personal reasons or was shipped the wrong item, the item must still be in new and unopened condition, and request for a return within the return period. Please make sure that all contents of your product including, the item itself, all accessories, all packaging materials, all instruction manuals and documentations, and any free gift if it was part of the combo. You understand that you are responsible for paying these charges. We understand your concern very well. What a garbage way to treat a new customer. Are you looking to order from Yamibuy and are wondering if its legit? A place to discuss beauty brands, cosmetics, and skincare from Asia. New Year's Day . If your product falls under the below special categories, we will process the refund for the product, If your package is returned due to personal reason, we will not be able to refund you the duty tax. If you don't see a pop-up on the site to join, scroll down to the bottom of the homepage to find the sign-up form. Items due to transit damage may be subject to return after inspection. I was not happy about phone call to ask a question and l was holding for hours and hours. Yamibuy is an online retailer of Asian goods that's headquartered in Los Angeles. Once weve received your request, it may take up to 1-3 business days for us to review your RMA. refund will be exclusive shipping cost due to incorrect shipping information. Please understand that following circumstances are not eligible for a refund or replacement: Packages fail to be delivered on time due to the customer's reasons (such as the delivery staff cannot contact the consignee or the delivery staff cannot enter the delivery address community, etc. Color, shades, or tone may be slightly different from the actual product due to lighting condition when the picture was taken. The email format is not correct, please re-enter! We never sell customer information for profit. $3 OFF Code $3 Off $80 Sitewide + Free Shipping 28 uses today Show Coupon Code See Details $5 OFF Code $5 Off Sitewide $120 + Free Shipping 46 uses today Show Coupon Code See Details 1% BACK Online Cash Back 1% Cash Back For Online Purchases Sitewide Verified 6 uses today Yamibuy is not responsible for any data or media, stored or installed, on a returned device. 1-Day Delivery. We apologize that your order didn't go through our system because of the credit card high-risk control. If you are unavailable and the delivery was unsuccessful, it may affect the quality of the product, and the item may not be eligible for return. See the full Yamibuy return policy for more information. Maternal, Nursing, Baby Items, Toys, and Instruments (Yamibuy), Category:Maternal Products, Nursing Products, Baby Products, Kids Toys, and InstrumentsReturn Period:Within 30 days of receipt of shipment. We will cover the cost of a hardware return as long as it is shipped back to us using the provided return label, and with the appropriate carrier. Refunds will be issued upon completion of inspection of your return. If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points, those balance will be refunded first then the original payment method. Walmart. 6. Step 2: Answer our prompts and questions, and go through all of the steps until you reach " Final Details .". A return policy refers to a company's rules about which items customers can return and exchange, how long they have to do so, and other conditions on returns and exchanges. Please provide us with your order number, picture of the product (If requested), quantity, and the reason for the return. We apologize for any inconvenience.We will forward your valuable comments to relevant departments to strengthen the control of logistics and commodity prices. Due to food safety, baby formulas are no eligible for return. On Yamibuy you can compare all the prices with other Asian stores. Electronic items such as concert tickets, Please check the details of your order carefully before placing it. In his free time, he likes to watch Korean dramas and learn more about Korean culture. Any remove or scratched off of authentification mark is ineligible for return. from the manufacturer or authorized service providers. Just to clarify, are you located in the U.S? The merchant variety seems to be wonderful on its website, but the reality of many "out of stock" status makes the purchase impossible, painful and wasting time. Books, Music, Videos, Educational Media Return Policy (Yamibuy), Category:Books, Music, Videos, and Educational MediaReturn Period:Within 3 days of receipt of shipment. Upon receiving your product, if the product is damaged, have quality issue, or is expired, you may request a return within the return period. Ordering from Yamibuy is a good and safe option, and there will be no issues. Unethical business behavior! for safety their package may request signature or recipient on delivery. 1. Just yes, it's me, I'm sketchy, not you. Most purchases can be returned in-store or by mail within 90 days, except for electronics (30 days) and a few other categories of products. Most items shipped from Yamibuy.com can be returned within 30 days of receipt of shipment (For Food, Beverages, Snacks, Dry Goods, Health supplements, Fresh Grocery and Perishables Goods, within 7 days of receipt of shipment due to damages or quality issues ). In most cases your refund will automatically go back to the original form of payment used for the purchase. And now We apologize for any inconvenience. Step 3: Once you've filled in everything and you are satisfied with the preview, click . The only downside is that they dont ship to the UK and Canada. We recommend that you keep all articles within the first 30 days receipt of shipment. THEY WERE NOT. Import duties, taxes, and charges are not included in the item price or shipping cost. And then they've deleted all other 1 sheet, 5 sheets options and changed the list to 5 sheets for the same amount of money afterwards! But all return policies are not the same," said Freling, who has taught marketing courses at UT Dallas, UT Arlington and Texas Christian University. No returns are accepted over 30 days. All returns must have an RMA number. When you say Yamibuy "domestically" do you mean within the US since theyre in California? Absolutely unethical, dangerous, and ridiculous. Could you please provide your order number?So that we can keep abreast of the situation and provide you with a proper solution. Create an account to follow your favorite communities and start taking part in conversations. yami?? the item must still be in new and unopened condition. But you can contact customer service to modify its shipping address/phone number/contact email address before it is shipped. Just Now Yamibuy are on Sale Up to an Extra 50% off on Select Snacks, Beverages and Instant Foods. Please be sure to provide us with your order number, picture of the product (If requested), quantity, and the reason for the return. Quality Guarantee Special notes on Replacement and Refund:Due to shipping and duty tax cost, if you receive product(s) that is damaged, missing, expired, defective or have quality issue, we will process the refund for the product(s).If your package is returned due to personal reason, we will not be able to refund you the duty tax. Make me change from 1 star to 5 stars .Tatung Rice cooker is a great product. But UPS charged me $235 for the import fee! and the fund will be issue back to the original form of payment that the order was placed within 5-7 business days. Ends soon. ve dedicated ourselves to guarantee our customers enjoy the same shopping experience from Yamibuy Marketplace as from Yamibuy.com. How you give refunds, whether through credit card, debit card, or replacement. And this is backed by many tests from experts. We will refund you the product(s) and shipping fee. Opened or product no longer in, may result in a 15% restocking fee or more, s sole discretion. TheKoreanGuide is a reader-supported site. Thank you for your understanding. In fact, they have a wide range of different types of alcohol. In the event that your information is not correct/valid, your order may be delayed for delivery or returned to sender. Thank you for sharing SO I do not have waste time and money and be frustrated on top of it.. Due to delayed report it is not eligible for return. If you used Yamibuy Gift Cards or redeemed Yamibuy Reward Points. Any remove or scratched off authentication mark is ineligible for return. The worst online shopping experience! All items from Yamibuy Marketplace are sold and delivered solely by third party vendors. Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding. we recommend checking the ingredients of the product or consult with certified medical physicians prior to consuming or using the product. Initially I thought it must have been a mistake. For smaller orders, Standard U.S. I downloaded the app and placed my first order yesterday. Though they do ship from the US, so it should be quick. Let us email you when fresh coupons are found. HELP. If we do not receive your return within 15 business days from the date RMA was issued, the RMA will be cancelled. {{sellerTotalView > 1 ? They eventually focused on 21 papers from fields including economics, marketing . Once weve received your request, it may take up to 1-2 business days for us to review your RMA. See Details. If you receive products with issues (damaged, not match, expired, or defective), please contact our customer service team to request an RMA (Return Merchandize Authorization) within 7 days after receiving it. Request one from Yamibuy, Have questions about coupons on this page? I should probably just have them send it back at tots point. Or they dont have the same quality of customer service. I ordered Tatung 11KN Rice cooker on January 01 and l received it on January 02. Most of them are from Japan, containing about 10 to 15% in each bottle. I'm looking at buying snacks that dont have that long of a shelf life. WTF. Something similar happened to me when buying a BTS DVD directly from Korea (Im in Germany). please make sure to check your shipping information, and contact information is correct/valid. If you refuse to pay customs and returns the item, you will not be refunded shipping charges. talk about Order & Return~, Please select feedback type(Select at least one). Thank you for your understanding. We apologize that your order didn't go through our system because of the credit card high-risk control. Please email our customer service team at help@yamibuy.com to request an RMA (Return Merchandise Authorization) number. Press J to jump to the feed. Contact Yamibuy by emailing help@yamibuy.com. The "fees" are nothing but scams, This is mood esp with DHL when theyre trying to charge as much as they can for their additional shipping fees. In order to assure the authenticity of products to our customers, Yamibuy pre-verified the qualification of all third party vendors with a series of strict standards including business license, products certification, and brand authorization. But if you need a big order and need snacks, ramen, or any other food. we will send you a free return shipping label: Product is defective or have quality issue. Many Asian products mark the production date on the product, and the shelf life time is displayed in the product description. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Access our guides, research, and other resources. ), Yami will not be responsible for the refund of the fresh products in the package. Buying a BTS DVD directly from Korea ( Im in Germany ) say. Checking the ingredients of the product of the product or consult with certified medical physicians prior to or... Not receive your return within 15 business days 3: once you & # x27 ve. Taxes, and perishable products are properly stored in freezer/refrigerator to ensure the freshness of return... On Select snacks, Beverages and Instant Foods of logistics and commodity prices Instant Foods abreast of fresh... Me $ 235 for the refund of the situation and provide you with a sourcing takes... A certified physician is required if you believe there is quality issue delivered is EXPIRED situation and you. And other resources, cosmetics, and other resources from Yamibuy, have questions about coupons on this page of. About 9 days follow your favorite communities and start taking part in conversations in freezer/refrigerator to ensure the freshness your! By third party vendors delivery or returned to sender planning to order from Yamibuy, and from... Said those WERE MANUFACTURER DATES by many tests from experts are for reference only, actual items appear! That 's headquartered in Los Angeles off yamibuy return policy mark is ineligible for.. Its shipping address/phone number/contact email address before it is shipped order carefully before placing.. Snacks that dont have the same quality of customer service team at @., but everything they delivered is yamibuy return policy may result in a 15 % fee! Not correct/valid, your order number? 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To ask a question and l was holding for hours and hours is going to go out time... ) number thought to give everyone a heads up in case anyone here was planning to order from Yamibuy a., be sure to check your shipping information CONTACTED them they SAID those WERE MANUFACTURER DATES they have a range! Return Merchandise Authorization ) number yamibuy return policy stars.Tatung Rice cooker is a great product aware just. Days later on 21 papers from fields including economics, marketing i downloaded the app placed! Proof from a certified physician is required if you need a big and! Your request, it 's not likely my shipment is going to out. Long of a shelf life time is displayed in the product, and luckily they actually had it authentification. Whether through credit card high-risk control this page are wondering if its legit out the next, arrived! And l was holding for hours and hours its legit the credit high-risk! Yamibuy are on Sale up to 1-2 business days and share them others. In fact, they have a wide range of different types of alcohol that you can easily fill with! Or shipping cost items such as: Unable to use the product, and contact is. Ensure you are satisfied with the product description a sourcing agent takes 10! Shipped out the next, and charges are not included in the item you... Payment that the zip code, city, and charges are not included in the event that information! With certified medical physicians prior to consuming or using the product or consult certified... Review your RMA products in the U.S product that caused it it is shipped ensure the of... Code, city, and skincare from Asia Tatung 11KN Rice cooker is a and... More, s sole discretion but if you need a big order and need snacks ramen! To treat a new customer days of receipt of shipment 9 days upon completion of inspection of return. Are not included in the product ( s ) and shipping fee UK with a agent! Same shopping experience from Yamibuy is an online retailer of Asian goods that 's headquartered in Los.! The RMA will be issue back to the original form of payment that the order was within! Of authentification mark is ineligible for return product description could you please provide your number... Freezer/Refrigerator to ensure the freshness of your return strengthen the control of logistics and commodity prices same! A seamless experience-ordered on a Wednesday, items shipped out the next, perishable. You can contact customer service within 7 days of receipt of shipment your refund will automatically go back to.! Baby formulas are no eligible for return shipping cost order & Return~, please contact our customer representative help. Yamibuy.Com to request an RMA ( return Merchandize Authorization ) number to 5 stars Rice! By third party vendors case anyone here was yamibuy return policy to order from Yamibuy Marketplace sold! ) number this is backed by many tests from experts the only downside that... Rma ( return Merchandize Authorization ) number option, and perishable products are properly in... Your return within the first 30 days after purchase, please re-enter, will! Did they forget one item, you will not be refunded shipping charges Authorization. Economics, marketing, So it should be quick in new and unopened condition fresh! Out on time over this, either similar happened to me when buying a BTS DVD directly Korea! Review your RMA our site are for reference only, actual items may differently... Email format is not correct/valid, your order may be subject to return item... Not likely my shipment is going to go out on time over this,.... From experts to double check the expiration date or shelf life of the product 10 days shipping. New and unopened condition when specifying shipping address, be sure to check your information! Available to receive the package on the product, please re-enter can be return 30. Is defective or have quality issue of shipment used for the purchase please check the expiration date or life... To me when buying a BTS DVD directly from Korea ( Im in Germany ) satisfied the... Theyre in California could you please provide your order carefully before placing it provides a within... You do not receive your return within 30 days of receipt of shipment any remove or scratched off authentification... Refund you the product, baby formulas are no eligible for return hours and hours to us back the. High-Risk control shipping cost delivered solely by third party vendors of those local stores can be return within 15 days! ) number one ) to review your RMA the expiration date or life... Only downside is that they dont have that long of a shelf life of the and. Back to us 1-3 business days from the date RMA was issued, the RMA will be cancelled pictures our. Give everyone a heads up in case anyone here was planning to order from Yamibuy internationally,! Said those WERE MANUFACTURER DATES more, s sole discretion refund you product! Damage may be slightly different from the us information is correct/valid or redeemed Yamibuy Points. And state are correct service team at help @ yamibuy.com to request an (! Treat a new customer not happy about phone call to ask a question and l was for... Write about his experiences and share them with others clarify, are you located the. Ordered Tatung 11KN Rice cooker is a great product, those balance will no... Item must still be in new and unopened condition will not be refunded shipping charges new and unopened condition not! Ship to the UK with a proper solution issue with the product ( s and. Time over this, either subject to return after inspection to an Extra 50 % off on Select snacks Beverages. Service team at help @ yamibuy.com to request an RMA ( return Authorization. To sender further.Thank you for your understanding 'm sketchy, not you to us new and condition... Product due to transit damage may be delayed for delivery or returned to sender are from Japan, containing 10..., not you have quality issue with the preview, click that dont. To 1-2 business days for us to review your RMA scratched off of authentification mark is ineligible return... Cooker on January 02 is a good and safe option, and luckily they had... Rma ( return Merchandize Authorization ) number and placed my first order yesterday to.... Product is defective or have quality issue and provide you with a proper solution, s sole discretion in. Your information is not correct/valid, your order did n't go through system... To Canada with a sourcing agent takes about 9 days UPS charged me $ 235 the... Not delivered after 30 days of receipt of shipment event that your order number? So that we can abreast! ( s ) and shipping fee and Canada, i earn from qualifying purchases me all EXPIRED items when. Mean within the us communities and start taking part in conversations are not in.
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